Comments on: The Newest Ambler: Christian Rawles http://blog.amblermw.com/christian-rawles/ Tue, 05 Jan 2010 16:06:30 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Scott http://blog.amblermw.com/christian-rawles/comment-page-1/#comment-96 Scott Thu, 23 Apr 2009 00:10:38 +0000 http://blog.amblermw.com/?p=132#comment-96 @Jason: I just left you a quick voicemail and talked to the store. We definitely issued them a credit, but you're right, it did take too long to resolve it. My apologies for the inconvenience. If you'd like to discuss it further, please give me a call. Cheers. @Jason: I just left you a quick voicemail and talked to the store. We definitely issued them a credit, but you’re right, it did take too long to resolve it. My apologies for the inconvenience.

If you’d like to discuss it further, please give me a call. Cheers.

]]> By: Scott http://blog.amblermw.com/christian-rawles/comment-page-1/#comment-95 Scott Thu, 23 Apr 2009 00:00:43 +0000 http://blog.amblermw.com/?p=132#comment-95 @Jason: Sorry to hear that, Jason. To be honest, I'm the guy that must have dropped the ball, but I don't remember being notified about it. If you returned it to the store, are you sure that we were contacted? Or was this when you were working at Valhalla? Did you contact us yourself? If so, please let me know who you talked to, and I'll look into it. I must say that what disappoints me most is that I've run into you several times around town and the climbing gym these past few months and you've never mentioned it. How am I supposed to help if I don't know that there's a problem? I'll call you to discuss this further. @Jason: Sorry to hear that, Jason. To be honest, I’m the guy that must have dropped the ball, but I don’t remember being notified about it.

If you returned it to the store, are you sure that we were contacted? Or was this when you were working at Valhalla? Did you contact us yourself? If so, please let me know who you talked to, and I’ll look into it.

I must say that what disappoints me most is that I’ve run into you several times around town and the climbing gym these past few months and you’ve never mentioned it. How am I supposed to help if I don’t know that there’s a problem?

I’ll call you to discuss this further.

]]> By: Jason Billing http://blog.amblermw.com/christian-rawles/comment-page-1/#comment-94 Jason Billing Wed, 22 Apr 2009 23:41:25 +0000 http://blog.amblermw.com/?p=132#comment-94 If you want to have good customer service, than you should consider actually responding to warranty concerns from customers. I bought a very nice ambler hat that developed a gaping hole at the top after a short time. I returned it to the store I bought it at for warranty and after 2 months there was no response from ambler, no reply, no warranty return, which I found hard to believe as ambler is a canmore based company and all you had to do was swing by the shop on the way home from work to pick it up and have a look at it. The shop I bought it from ended up just giving me a new hat, but I doubt that you gave them a credit. Prompt action on legit warranties = a repeat customer. No action means I buy a nice looking hat from one of the hundred other companies out there. If you want to have good customer service, than you should consider actually responding to warranty concerns from customers. I bought a very nice ambler hat that developed a gaping hole at the top after a short time. I returned it to the store I bought it at for warranty and after 2 months there was no response from ambler, no reply, no warranty return, which I found hard to believe as ambler is a canmore based company and all you had to do was swing by the shop on the way home from work to pick it up and have a look at it. The shop I bought it from ended up just giving me a new hat, but I doubt that you gave them a credit. Prompt action on legit warranties = a repeat customer. No action means I buy a nice looking hat from one of the hundred other companies out there.

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